This discussion is sponsored by the Victoria Committee of the Consumers' Association of Canada (CAC). The CAC has for 47 years provided information to and advocated on behalf of consumers. CAC policies and activities in areas of food, health care, environment, consumer products and services, regulated industries (phone, electricity, telecommunications, cable), financial institutions, taxation, trade, etc., are driven to secure consumer rights. Consumer Rights 1. The right to safety To be protected against the marketing of goods which are hazardous to health or life. 2. The right to be informed To be protected against fraudulent, deceitful, or grossly misleading information, advertising, labeling or other practices, and to be given the facts needed to make an informed choice. 3. The right to choose To be assured access, wherever possible, to a variety of products and services at competitive prices. In industries where competition is not workable and government regulation is substituted, to be assur$}*õed of satisfactory quality and service at fair prices. 4. The right to be heard To be assured that the consumer interest will receive full and sympathetic consideration in the formulation of government policy, and fair and expeditious treatment in its administrative tribunals. 5. The right to redress against damage To be able to seek redress from a supplier of goods and services for any loss or damage suffered because of bad information, or faulty products or performance, and shall have easy and inexpensive access to settlement of small claims. 6. The right to consumer education To be educated as school children to be able to act as informed consumers through their lives. To have access as adults to consumer education.