Business Type: REFUNDS EXCHANGES RESTOCKING CHARGES There are no laws in BC stating refund or exchange policies. Each store can have their own policy, they do not have to have it posted. It is up to you as a consumer to ask about the policy. Should you think there may be a problem, have the manager put it in writing on the bill. If you do not like the lack of consumers protection let the proper authorities know you are not happy. The 7 day policy applies only to contracts signed in the home. Send a double registered letter requesting cancellation. The company is obligated to return funds and cancel the contract. RESTOCKING When a person buys something and takes delivery of the product, this is a fully completed contract. On return of these goods, you are requesting the contract be rescinded. The seller does not have any legal obligations to do so. Should the seller agree to accept return of the goods, he then is entitled to place conditions on same. Condition of return could be a deduction from the original purchase price. This is often called a restocking charge. It is a compensation charge for the profit the seller lost on the return of goods. A reasonable amount considered is 15 to 25% of the purchase price depending on the circumstances For further information about individual companies, please call the Better Business Bureau at 386-6348 (9 a.m. to 4 p.m.) or Fax 386-2367.