HOW TO REGISTER A COMPLAINT

The Better Business Bureau is a non profit organization whose
mission is to foster an ethical marketplace and to educate and
encourage consumers to use business conforming to acceptable
professional standards of conduct.

The Bureau is not an enforcement agency nor can it "punish"
anyone.  The Bureau's role in dispute resolution is that of a
third party neutral.  Our job is to help both parties to
communicate so that a solution to the problem can be found.

HOW TO RECEIVE A COMPLAINT FORM

Send a self-addressed, stamped envelope to the Better Business
Bureau office nearest you.

Victoria:                          Nanaimo:
     201 - 1005 Langley Street          108A - 55 Victoria Road
     Victoria BC V8W 1V7                Nanaimo BC V8R 5N9
     Tel: (604) 386-6348                Tel: (604) 755-7843
     Fax: (604) 386-2367                Fax: (604) 755-7863

WHEN YOU SEND A COMPLAINT IN TO THE BB WHAT CAN YOU EXPECT ?

Upon receipt of your Customer Experience Form, the BBB forwards a
copy to the company concerned.  We allow twenty working days for a
response; five days for mail service to deliver, ten days for the
company to respond and another 5 days for us to receive a mailed
written response.

Occasionally the company will call the Bureau to request that
verbal communication begin in an effort to resolve the complaint
as quickly as possible.  The Bureau may request that certain
written statements and/or documentation be forwarded to us from
either the customer or the company.

When a written response is received from the company the BBB will
either contact the customer or mail the company response to the
customer.  We will then attempt to resolve any outstanding issues
and if unable to do so, may recommend Arbitration (members only). 
As a neutral third party, the Bureau, after consulting with each
party, may determine if the matter can or cannot be resolved.

In order for the Bureau to proceed with a complaint you must have
already attempted to resolve the problem with the company.  Please
be advised that the BBB will not become involved if there is any
legal action in progress.