Help and Support
Frequently Asked Questions
- Q: How do I register for a VTN account?
- A: On our front page are links to our user agreement, online form, and printable form. Fill out the online form AND send in a filled out printed form to be registered for an account.
- Q: What does PPP mean?
- A: PPP stands for Point to Point Protocol, basically this is the standard for dial up access, connecting computers to the Internet over a phone line giving them graphical (web browser) Internet access. For a more technical description of what PPP is, here are some sources. wikipedia, whatis.com.
- Q: How do I check my e-mail?
- A: You can always use our web-mail service (located on the home page), but if you would like to set up your e-mail client (Outlook, Outlook Express, Apple Mail, etc.) the method will differ slightly for each client.
- Q: How do I setup Outlook Express to check my e-mail?
- A: Follow the steps listed here. Our e-mail server is POP3. Both our POP3 and SMTP are "mail.victoria.tc.ca" (without the quotes). We do not use SPA. That should be all you need to know. If you have any troubles please call.
- Q: How do I setup Eudora to check my e-mail?
- A: Mac users follow these setup instructions, and Windows users follow these setup instructions. The same information as above applies.
- Q: How do I sign up for PPP access?
- A: The first thing you will need to do, is register for an account. You can do this over the phone when signing up for PPP service or come in to the office. You can use Visa or MasterCard over the phone, come into the office or mail a check to Victoria Free Net.
- Q: Do you have high speed (broadband) Internet service?
- A: No. At least not at the moment. We may offer broadband service in the future.
Common Settings
- Modem phone number: 727-3335
- POP server: mail.victoria.tc.ca
- SMTP server: mail.victoria.tc.ca